Frequently Asked Questions

An Original Equipment Manufacturer (OEM) is a company that produces parts and equipment that may be marketed or branded by another manufacturer. In the automotive industry, OEM also refers to the maker of a component that was originally used in the vehicle’s assembly.

For example, if Acme Manufacturing Co. makes power cords used in IBM computers, Acme is considered the OEM. The part is identical in function and specification to the original, but may be sold without the IBM branding.

BMW outsources many of the auto parts needed to manufacture its vehicle to OEMs. It depends upon a network of over 100 auto parts suppliers, although approximately 50% of its suppliers are either located in Germany or are subsidiaries of German-based companies. Some examples include:

• BorgWarner: Drivetrain components, such as clutches and automatic transmissions
• Mahle: Piston and cylinder components, valve train systems, and air and liquid management systems
• Delphi: Battery and electric vehicle charger components

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Aftermarket parts are parts made by private manufacturers to provide alternate replacement of OEM (original equipment manufacturer) parts. They are generally less expensive, with more variaties and more variety of quality and availability.

OEM parts should work exactly as the one you are replacing. It is what the vehicle was manufactured with and provides a peace of mind in its familiarity and performance.

Genuine parts are the components originally installed in your vehicle when it was new and come branded with the car manufacturer’s logo. However, these parts are often produced by third-party suppliers, not the car manufacturer itself.

OEM (Original Equipment Manufacturer) parts are made by the same suppliers, to the same specifications, but without the car maker’s branding. By purchasing directly from the OEM, the vehicle manufacturer is removed from the supply chain, reducing markup and distribution costs. Additionally, OEM suppliers can offer lower prices due to economies of scale and independent distribution.

OEM (Original Equipment Manufacturer) parts are made by the same company that supplies the parts to the car manufacturer. They are identical in quality and specifications to the genuine parts but do not carry the car maker’s branding or logo.

Spare parts are interchangeable components used to repair or replace worn, damaged, or malfunctioning parts of a vehicle. They are essential for maintaining the proper functioning and safety of the vehicle.

Accessories, on the other hand, are optional add-ons designed to enhance comfort, convenience, performance, appearance, or functionality. They are typically installed after the vehicle's original purchase and are not required for its operation.

• Spare Part: Brake pads, oil filters, spark plugs
• Accessory: Roof racks, seat covers, dash cameras

Certain parts do not have OEM alternatives due to factors like limited market demand, exclusive contracts with car manufacturers, or because they are produced directly by the car maker itself.

Examples of such items include:

• Parts that feature the car manufacturer's logo (e.g., emblems, carpets)
• Specific body components like doors, bonnets, or factory-installed body kits
• Spare parts for newly released vehicle models, which may not yet be available from OEM suppliers

In these cases, only genuine parts from the car manufacturer are available until OEM versions are produced or authorized.

Choosing between genuine, OEM, or aftermarket parts ultimately depends on the buyer’s needs, preferences, and budget. We aim to provide all available options so that customers have the flexibility to decide what works best for their situation.

As a general guideline, we recommend:

• Genuine parts for new or under-warranty vehicles
• OEM parts for vehicles that are a few years old
• Aftermarket parts for older vehicles (typically 10 years or more)

Our sales team is always ready to offer case-by-case recommendations if you’re unsure which option is most suitable.
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At a minimum, we require your car model and manufacturing year to assist you.

For a faster and more accurate response, we recommend including the following:

• Your vehicle's VIN/chassis number
• The part number or a photo of the item you need
• Your phone number, so we can create an account in our system for future convenience

Providing these details helps our sales team locate the correct parts and streamline the process for repeat orders or follow-ups.

The Vehicle Identification Number (VIN) is a unique 17-character serial number used to identify your vehicle. For BMWs, it typically starts with WBA, followed by a combination of letters and digits.

You can usually find your VIN/chassis number in the following places:

• Inside the frame or panel of your front door (usually the driver's side)
• On the dashboard, near the base of the windshield (visible from outside)
• On your BMW’s insurance or registration certificate

If you’re in Singapore, you can also retrieve it online:

• OneMotoring Login with your SingPass to view your vehicle's logcard

Having your VIN on hand allows us to identify the exact parts your vehicle needs, ensuring accuracy in quotations and compatibility.
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For original BMW/MINI items that are not in ready stock, indenting typically takes anywhere from 3 days up to 1 month, depending on global availability and logistics.

Our sales team will notify you of the estimated waiting time when processing your order, and will keep you updated if there are any changes or delays.

Unfortunately, we do not offer or guarantee LTA certification for any of the items we sell.

Customers are advised to check with LTA or an authorized inspection center before installing any performance or modification parts.

We aim to respond to all enquiries within 2–3 business days, depending on the complexity and scope of your questions.

If you require an urgent response, or if you haven’t received a reply within that time, feel free to call or WhatsApp our customer hotline at +65 6291 7775 for faster assistance.

Yes, we offer in-house delivery to workshops located in Singapore. For online store purchases, we can arrange local postage or courier services—delivery fees will be charged to the customer.

For overseas customers, please contact us directly to discuss international sales, shipping options, and applicable charges.

Yes, individual car owners are welcome to visit us at our office or shop through our e-commerce platforms.

Whether you're a workshop, reseller, or private vehicle owner, we’re happy to assist with your parts needs.

Yes, we supply to many workshops across Singapore, particularly those that specialize in BMW vehicles.

We also offer free delivery to workshops, subject to our delivery routes and at our discretion.

Please contact us via email or reach out to one of our salesmen for additional details or further instructions.

We specialize in BMW and MINI OEM and genuine spare parts.

We also stock Mercedes-Benz OEM spare parts.

Sorry, we do not. We only keep stock for BMW and MINI parts.

This focus allows us to maintain a more complete and specialized inventory for these brands, ensuring better availability and faster service for our customers.

Yes, we sell original BMW and MINI car accessories.

Feel free to contact us for availability, recommendations, or to place a special order.

Yes, we sell original high-performance parts for BMW M, M-Sport, M Performance, and MINI JCW (John Cooper Works) models.

Contact us to check availability or to place a request for specific performance parts.

Yes, we do. We offer a range of original retrofit, conversion, and upgrade kits for BMW and MINI vehicles.

Our selection includes:

• Body kits
• LED headlights and tail lights
• Exterior body parts (e.g. bumpers, side panels)
• Turbos and other performance-related components

Feel free to contact us for part compatibility, pricing, or compatibility advice.

Yes, we stock spare parts for older BMW, MINI, and Mercedes models — including classics dating back to models like the BMW E36, E24, M40, and more.

If you're restoring or maintaining a classic vehicle, feel free to reach out with your VIN or part request and we'll check availability for you.

Yes, we sell spare parts for BMW and MINI hybrid and electric vehicles.

This includes models such as the BMW i3, iX3, i4, iX, and BMW i8.

Feel free to contact us with your VIN for part compatibility and stock availability.

Unfortunately, we do not keep stock for these types of vehicles.

However, we welcome enquiries and are happy to assist customers who are interested in indenting such parts upon request.

We accept a wide range of payment methods, including:

• Cash
• Nets
• Visa / Mastercard / American Express / Diners
• Alipay
• Paypal
• Paywave
• PayNow

For online purchases, we currently accept only PayNow and Credit Card payments.
Please note that online credit card payments may include a platform processing fee.

Deposits can be made via:

• Cash
• Bank transfer
• PayNow

Please contact our sales team for payment instructions or to confirm your deposit details.

We do not offer installation or servicing for vehicles.

However, there are many workshops nearby, including a few right next to our location.

If you need advice on installation or workshop recommendations, feel free to consult our sales team when making your purchase — we’ll be happy to assist.

Yes, we accept returns for eligible items within 14 days of purchase, provided they meet all of the following conditions:

• Non-electrical, non-coding, and non-indented
• Unused, uninstalled, and undamaged
• In their original packaging with proof of purchase

A valid reason for return is required, and customers are responsible for ensuring the item reaches us within 14 days. If we have no drivers in the area, you will need to arrange delivery back to us.

Refunds or credit notes will only be issued if all conditions are met. We reserve the right to reject returns or apply a restocking fee if requirements are not fulfilled.

For full details, please see our Eng Soon Claim & Return Policy .

Yes, GST refunds are available for foreign customers who are flying out from Singapore.

Please take note of the following conditions:

• A minimum purchase of SGD $100 is required
• You must present your passport at our counter
• You must inform the cashier before making payment to process the refund

We’ll guide you through the process to ensure your GST claim is properly submitted.